Withdrawals Cleared Faster

Pass Vegashero Casino KYC On The First Try

Every licensed casino checks who its players are, so your account is verified within 14 hours of a complete upload.

Start Verification

Operating under Gaming Control Board Curaçao license OGL/2006/2987/690 since 2006

You At The Check Point

Read The Check In Six Lines

You will know who checks you, under what licence, and how fast it ends.

Who checks

Vegashero Casino N.V.

Under which licence

Gaming Control Board Curaçao, OGL/2006/2987/690

How long

14 hours

Mandatory

at the latest before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Step Guide

How Do I Get Verified First Time?

We keep the process short and tell you upfront what each copy has to show.

What Is Still Outstanding?

Log in and open the verification section of your account to see which items are still outstanding. Anything already approved is marked, so you only send what is missing.

Why Was My ID Blurry?

Photograph your photo ID flat, in colour, with all four corners inside the frame. Watch the glare on laminate and make sure the expiry date is visible.

Send A Recent Bill

Use a proof of address dated in the last three months, showing your name and full home address exactly as you registered them. Screenshots of bills are not accepted.

Approved Before The Day Ends

Wait while our team reviews the upload, which takes 14 hours at most. Keep an eye on your inbox for a request for a clearer copy before that window closes.

Checklist

Send The Right Copy First Time

Each item answers one question our team has to close before your account opens fully.

Photo ID

Confirmsyour name and date of birth

Showall four corners, in colour

Proof of address

Confirmswhere you live now

Showname, address, date in last three months

Payment card image

Confirmsthe card is yours

Showfirst six and last four digits

Steadier Hands, Faster Approval

A Stale Utility Bill. An address paper from an old billing cycle says nothing about where you live today, so the check stalls. Pull a fresh statement from your bank app Send the page that shows your name

Why Is Half The Card Missing? A corner folded over the expiry date, or a flash washing out the photo, gives the reviewer nothing to compare. Lay the card flat on a plain table Shoot in daylight with the flash off

One Name, One Record. When the name on your ID differs from the name on your profile, the reviewer cannot link the two records. Compare the spelling on the ID and the bill Ask live chat to align your profile name

A Big Win Starts A Conversation

Expect this question sooner or later: our license OGL/2006/2987/690, issued by the Gaming Control Board Curaçao to Vegashero Casino N.V., obliges us to know where player money comes from. Read it as routine bookkeeping, not an accusation.

Depending on what the reviewer sees, one or two of these will cover it.

Recent bank statements
Payslip from your employer
Tax summary for the year
Pension or benefit letter
Sale agreement for an asset

Four Triggers

The Moments We Flag

Check this list the moment a withdrawal request sits on hold and you want to know why.

Details That Drift

A changed surname, a new address or a mistyped date of birth makes the profile look like a different person, so the reviewer stops and asks.

Money That Moves

This is the last point where the license lets us confirm who you are, so photo ID and address proof are checked first.

Confirm Before The Jump

A higher limit changes what you can lose in a session, so we confirm identity and check that the new level still fits your budget.

A Sudden Big Move

Amounts far outside your usual pattern are the moment a source of funds question usually lands, and we may ask for papers behind the money.

Your Check, Explained

You Sent Your Files, Now What

Six straight answers on timing, retries and where your files end up.

How long does the Vegashero Casino check take?+

Allow up to 14 hours from the moment a complete set lands with us. Most files clear well inside that window, so your pending withdrawal usually moves the same day. A missing card image or a blurry licence is the one thing that stretches it.

Will I need to send documents again for a later payout?+

Usually no, once the set has passed. We keep the approved record on file and only come back to you if it lapses or your details change. A fresh proof of address or an updated card is the common reason for a second round.

What do I do if one of my documents gets refused?+

Read the note we send, then resend only the refused item rather than the whole set. Refusals are almost always blur, glare or an expired date, so a sharp photo in daylight fixes it. Reply to the message and the queue picks it up again from there.

My name has changed since I registered, what happens?+

Send the current photo ID showing your new name together with something that links it to the old one, such as a marriage certificate. We update the account once the two line up. Until then the file stays open, so tell us early rather than at payout time.

Are the identity documents I send kept safe?+

Yes, every upload travels over 128-bit SSL and is handled only by the team that reviews files. Outside auditors check our handling against SIQ, QUINEL and eCOGRA standards. Requests about your record go to [email protected].

When exactly is verification required?+

At the latest before your first withdrawal leaves, which is the condition behind the Curaçao licence we hold. We may ask sooner, at sign-up or on your first deposit, so clearing it early keeps the payout queue moving. Nothing is held back once the set passes.