Three ways to keep track

Responsible gambling at Vegashero Casino: tools in your account

Play starts at 18+, and every Vegashero Casino account carries deposit limits, session reminders, reality checks, a cooling-off period and self-exclusion.

Set your limit

Operating under Gaming Control Board Curaçao license OGL/2006/2987/690 since 2006

Four facts to know

Check who holds your account and whom to call

Useful when you want the licence, the age rule and a helpline in one place.

Minimum age18+

Licence heldGaming Control Board Curaçao, OGL/2006/2987/690

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Before you top up

Before a loss, set the limit instead

Straightforward settings sit in the account itself, switched on by you rather than sold as an extra.

Deposit cap in place

A cap on what you can pay in keeps your spending inside a figure you chose while calm, so switch it on before depositing, never after a losing run.

A nudge while you play

A message on screen marks how long you have been playing; turn it on if sessions tend to run past what you planned while you were still fresh.

A chosen break

A break you choose pauses your play for a stretch you decide, and it suits the weeks when gambling is taking room it should not.

Should I close myself out?

A firm block from your own account stops all play for the period you select, so raise it only when gambling has stopped feeling like entertainment.

Play measured as it runs

A periodic summary shows your session length and spend as you go; switch it on during longer sessions when you lose track of the clock.

Your own protection

From menu to saved limit in a short sitting

Here is the whole path from the profile menu to a saved limit you can see.

Open your profile menu

Open your profile menu, then look for the section that holds your personal details and limits rather than the one for bonuses or payments.

Current setting checked first

Inside that area, find the limits section and read what is already listed, so you know which setting you are changing.

A normal week's figure

Choose the limit type you want, deposit limit for money or a time-based control, and pick a figure you can hold to for a normal week.

Saved and visible

Save the setting, then return to the limits section to confirm the new figure appears; if it does not, message support before you deposit again.

A child cannot sign up, but a household still needs a plan

Papers cleared before money moves. Nobody under 18 can register, and a photo ID plus proof of address must be cleared before a first withdrawal leaves the account. That check confirms the person playing is the account holder.

Lock the setting on shared devices. On a shared laptop or phone, blocking software can hide gambling sites from everyone who uses it. A passcode held by an adult keeps the setting in place when the device leaves the house.

Who can I ring tonight? Worrying changes nothing if you shout it, so start with what you have noticed and listen first. Gambling Helpline Aotearoa answers on 0800 654 655 at any hour, and free text to 8006 works too.

Signs play has stopped being fun

Catching these early costs you nothing and keeps play in its place as entertainment. If a few of them sound familiar, set a deposit limit or take a pause in your account before your next session.

Read through and be honest with yourself about how many have applied lately.

Chasing a loss with a bigger deposit
Playing longer than you planned, again
Hiding your sessions from family
Borrowing money to keep playing
Feeling flat until the next session
Spending the money set aside for bills
Promising yourself it stops tomorrow

Ready to talk

When you want to talk it through

Use this if the signs above sound like your week and you would rather speak to a person.

Gambling Helpline Aotearoa

Free, confidential support for anyone worried about their own play or someone else's, answered day and night; reach it by free call or free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer support and cultural support that costs nothing, with clinics across the country. Reach the team by freephone or text on weekdays, and bring family along. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families: what harm looks like, practical tips and a finder for support close to home. safergambling.org.nz

A day off or a full stop?

Hours off, then back. Also called a time-out, this is a short break you choose for a stretch of hours or days. Set it in your account before you next log in; while it runs, your play is closed off. Support can help you pick a length.

How long does a block last? Self-exclusion closes your access for a long stretch, and in this market such an exclusion can run for up to two years. You start it from inside your account, and it cannot be lifted early, so choose with care.

Where do I set it? New Zealand has no national self-exclusion register, so your own account is where an exclusion is set. For a person to talk it through with, the gambling helpline is there day or night.

Questions before you act

Plain answers on limits and exclusion

Removes the worry that asking about limits or exclusion will be awkward or unclear.

Why do I have to prove my age to open a Vegashero account?+

Because only adults of 18 or over may hold an account here. Your identity and age are checked before the account is activated, so play never starts on an unverified profile.

What is the way to shut my account permanently?+

Email the support team at [email protected] and ask for closure of your account. Support confirms it in writing, and a request made this way stops you opening fresh play under that login.

If I take a cooling-off period, what actually changes?+

Your access is paused for the period you pick, and the tools and play stay shut while it runs. It is a chosen break rather than a block for years, and you decide the length when you set it.

Does the mobile version let me set a spending ceiling too?+

Yes. The same profile section carries the limits on a phone as on a desktop, so a figure you set on the go applies to the account, not the device.

Will self-excluding at one casino keep me out of the others?+

No. New Zealand has no national self-exclusion register, so the block applies to this casino account only. For wider cover you would need to exclude yourself with each operator you use.

Is it possible to lift a self-exclusion partway through?+

No. The exclusion stands for the whole period you chose, and it is not lifted early. Pick a timeframe you can live with, because it will run to the end.