Vegashero Casino support desk

Where do I contact Vegashero Casino?

Our team answers around the clock, every day, on live chat, e-mail and the New Zealand phone line, so you never wait for office hours.

Reach support now Licensed in Curaçao since 2006

Paid today

627,229 NZ$

8,749 Playing now

Operating under Gaming Control Board Curaçao license OGL/2006/2987/690 since 2006

Average withdrawal time 25 minutes with up to NZ$99,000 per transaction

All transactions secured with 128-bit SSL encryption and audited by eCOGRA

Need an answer right now

Get to a human in minutes

No one is left guessing which route gets a real reply fastest.

Waiting on a bonus answer

Best for quick questions about a bonus, a game or your login; on the site a chat agent typically answers within two minutes, day or night.

Open chat

Can I put this in writing?

Best for documents, statements and anything needing a paper trail; write to [email protected] and expect a reply in around twelve hours.

Compose e-mail

Hear a voice in five minutes

Best when talking beats typing, such as a blocked withdrawal; call +64 9 778 8238 and someone picks up in roughly five minutes, NZST.

Place call

Local details

Playing from New Zealand?

After these six lines you will know who answers, when, in which language, and where to turn if play stops being fun.

Reaching us

NZ phone+64 9 778 8238

Support time zoneNZST

LanguagesEnglish, German, French, Norwegian

E-mail[email protected]

Supervision

RegulatorGaming Control Board Curaçao, OGL/2006/2987/690

Safe play

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

The day support stops

Vegashero Casino takes it further

Tells you who picks up the case when a standard reply does not fix your problem.

Written facts, not feelings

An hour after your chat ends, put the facts in a message to [email protected]: what you asked, who you asked, and what you were told.

A number you can chase

Within a day the desk logs the case and sends a reference number, which you quote in every later message about the same issue.

From reply to review

Still unhappy at that point? Ask in writing for a manager review, and expect a written answer with the reasoning behind it.

Regulator complaint file

If the manager answer still misses, take the case to the Gaming Control Board Curaçao, the regulator named on this page, with your reference and copies.

Fewer handovers

Which address handles my issue?

Useful the moment your question belongs to one team rather than a general chat agent.

Account

General support and gameplay[email protected]

Document checks, photo ID and address proof[email protected]

Money

Payments, deposits and withdrawals[email protected]

Other matters

Complaints, escalated after support[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Who you are dealing with

Who holds the license behind the games?

Answers the worry about who is really running the site and where they answer to.

The company

Legal nameVegashero Casino N.V.

Company number877787 (Curaçao)

Registered addressSchottegatweg Oost, Willemstad

License

RegulatorGaming Control Board Curaçao

License numberOGL/2006/2987/690

Write to

Support e-mail[email protected]

Half the waiting, twice the answer

Keep these five within reach and the first reply usually settles the matter.

Your registered e-mail address
The game name and time of play
Deposit or withdrawal reference
Photo ID for account checks
A short note of what you asked

Knowing who is awake

Who is awake when New Zealand sleeps?

Settles the worry about writing into silence and never hearing back.

Live chat

Chat hours24/7 support

Chat first reply2 minutes

Page time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+64 9 778 8238

Phone wait5 minutes

Six things worth knowing

Common support questions

For the moment you are weighing up whether to send a message at all tonight.

trustWhy does support answer in several languages?+

When you reach out, replies come in English, German, French or Norwegian. Most New Zealand players stick to English, and every agent reads it. If one language is quieter, you may be moved to another agent rather than kept waiting.

trustWhat if I ask to shut my account down?+

A quick message to the team gets the process moving, and the agent will confirm what happens to any balance. Once it is done, you lose access and the account stays shut. You are welcome to open one fresh account later, as only a single account per player is allowed.

trustWhy do they need details before helping me?+

Verification starts with your full name and registered email address, nothing more. Never send a password, because no agent will ever ask for one. Have your photo ID close by if the question touches on payouts or documents.

trustWhy is there a separate email for my personal data?+

A request for a copy or deletion of your data goes to [email protected]. State what you want clearly and the team handles it under the licence held with the Gaming Control Board Curaçao. Expect the reply to confirm what was changed or removed.

trustWhy should I escalate instead of just giving up?+

If a reply falls short, say so plainly and ask for it to be reviewed by a senior agent. Should that still leave you unhappy, a written complaint can go to [email protected]. Only after that should you consider the Gaming Control Board Curaçao, the regulator behind the license.

trustWhat happens when I message at midnight on a Sunday?+

Nothing closes here, because the desks stay open around the clock through weekends and public holidays. Messages sent at three in the morning still reach a person. Expect about two minutes on live chat, five by phone and up to twelve hours for an email.

When the game stops being a game

Gambling harm is better handled by specialists than by a casino. Three New Zealand organisations offer free, confidential support, and none of them are part of Vegashero Casino N.V.

Problem Gambling Foundation of New Zealand. Counselling and practical advice for anyone worried about their own gambling or someone else's, across the motu.

Gambling Helpline New Zealand. A free, confidential line you can call to talk things through with a trained person the same day.

Multi-Venue Exclusion Programme. A way to step away from specific venues, arranged with a trained coordinator who walks you through it.